Return Policy

Official Return Policy – lilcanine.com

At lilcanine.com, operated by **ERIN IRENEAGA ALDERSON LLC**, your confidence in shopping with us is paramount. We stand behind the quality of our products and offer a clear return process for items that do not meet your expectations.

1. Our 30-Day Return Guarantee

You have **30 calendar days from the date your order was delivered** to initiate a return for a refund or exchange. Requests outside this period will generally not be accepted.

2. Condition of Returnable Items

For us to process a return, the item must be in a condition fit for resale:

• Must be **unworn, unwashed, and completely unused**.
• Must be returned in its **original packaging** with all tags and labels still attached.
• A valid **proof of purchase** (Order ID or receipt) is mandatory.

We reserve the right to deny returns that do not adhere to these cleanliness and condition standards.

3. Initiating a Return Request

To ensure fast processing, please contact our support team first:

• **Action:** Email [email protected] or Call **+1 5056447750**.
• **Required Information:** Provide your **Order Number**, the product(s) you wish to return, and the specific reason (e.g., damaged, wrong size).

We will send you authorization and detailed return shipping instructions within **3 business days**.

4. Return Shipping Responsibility

• **Our Error (Defective/Wrong Item):** We will cover all shipping costs and provide a prepaid return label.
• **Customer Preference (Sizing/Remorse):** The customer is responsible for the cost and risk of the return shipment. Original shipping charges paid at checkout are non-refundable.

5. Exchanges

We primarily handle exchanges for items that arrive defective, damaged, or due to a shipping error on our part. Please contact us to arrange an expedited replacement shipment upon verification.